Business Analyst


Charlotte, NC
Full Time

Ekos is seeking a Business Analyst to help us grow our Brewmaster and Cidermaker offerings and continue moving into other markets. The ideal candidate will be a strong leader who is motivated, comfortable with multi-tasking and taking ownership of their work, as well as enjoy proactively searching for innovative solutions to complex problems. The Business Analyst at Ekos serves as the link between our development team and our customers by listening to wants and needs and distilling those into actionable product requirements. In order to ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews. This full-time, permanent position reports to the CEO.

What you'd be doing:

·      Own and develop relationship with customers, working with them to optimize and enhance our product offerings

·      Define functionality specifications, requirements, use cases, and test cases

·      Translate high-level goals and stories into details requirements and tasks

·      Conduct market research to enhance company’s competitive edge    

·      Assist in analyzing production systems, supply chains, and     other data in an effort to increase efficiency

·      Help design, document and maintain system processes

·      Report on common sources of technical issues or questions and make recommendations

·      Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

·      Participate in development meetings as necessary

·      Complete other duties as needed

What we'd like to see:

·      Degree in IT / Computer Science / Computer Information Systems or equivalent experience

·      2 years previous experience in Business / Systems Analysis or related field

·      Ability to prioritize requirements against customers needs and our product roadmap

·      Basic knowledge in generating process documentation

·      Strong ability to work independently and with a team

·      Must be a team player focused on the success of your team as well as yourself

·      Strong written and verbal communication skills including technical writing skills

·      Detail-oriented, results-driven

·      Basic proficiency with MS Office applications 

·      Excellence in utilizing technology, computers, and current software solutions (i.e. JIRA, Aha!, Microsoft 365, SQL Server) 

·      Must be able to work from office located in Charlotte, NC

Preferred Qualifications

·      Ability to create basic MS SQL queries

·      Experience with software as a service (SAAS) applications

·      Experience with other ERP solutions

ekos_ is an Equal Employment Opportunity employer.

Apply now.

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