Ekos is seeking a Customer Success Specialist to join our team as a principal liaison between our customers and our product. This position primarily works with end users, providing each with professional, conscientious, and effective service while moving at a fast pace to meet established goals. The ideal candidate will possess a strong customer service background, proven relationship-building skills, the ability to identify missed opportunities, and a passion for working with small businesses and technology. In order to ensure all aspects of this position are performed as expected, metrics will be provided with regular performance reviews. This full-time, permanent position reports to the Manager of Customer Success.