Senior Communication Manager


Charlotte, NC
Full Time

Ekos is on a mission to empower craft manufacturers all over the world to scale their businesses, streamline their processes, and optimize their teams. We’re seeking a Senior Communication Manager to tell our story to the world by managing our public relations, social media and content strategies.  

As a master storyteller you will help us create a strong position for Ekos within multiple craft manufacturing verticals. You are customer-focused and thrive in a fast-paced, innovative environment.

What you'd be doing:

  • Build a communication powerhouse within Ekos that engages internal and external audiences (clients, prospects, employees, the media, analysts etc.) with strong messaging
  • Develop, direct and execute communication strategies to effectively position Ekos within the craft manufacturing industry  
  • Establish a PR and advertising calendar for key publications and maintain relationships with relevant reporters, editors, bloggers and other media influencers to gain maximum exposure
  • Own and manage crisis communication strategy for Ekos
  • Manage Ekos’s reputation within third party channels such as Reddit threads, G2, Capterra or Trustpilot reviews  
  • Prepare and train internal stakeholders on how to manage public communication including preparing talking points, Q&As and establishing ideal tone
  • Work with Ekos’s digital content specialist to craft a thought leadership strategy and continuously generate content to assist in awareness and lead generation efforts
  • Optimize Ekos’s social media strategy in order to increase followers, engagement and awareness for our brand
  • Manage the strategy and execution of speaking engagements in key industry events  
  • Own the awards and recognitions process, continuously finding opportunities to submit Ekos for industry awards and effectively communicate recognitions  
  • Measure and report on the effectiveness of communication programs and improve key performance indicators to help meet company goals
  • Manage communication-related vendors and software tools  

What we'd like to see:

  • 7+ years of experience in marketing communication, PR or similar roles in fast-paced environments
  • Bachelor’s degree required, with emphasis on communication, marketing, journalism or business
  • Excellent communication, public speaking and storytelling skills  
  • Proven experience interacting with and developing strong relationships with media influencers  
  • Able to work from our Charlotte, NC headquarters

About us

The Ekos business management software enables nearly 2,000 craft producers to spend more time making more of what they love and less time managing their operations. Our software is a fully integrated solution that offers operations, accounting, production and sales management through a central platform.   

ekos_ is an Equal Employment Opportunity employer.

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