Discounted Billing Options for Existing Customers

Thank you for being an Ekos customer. We love being a part of your growth and helping you run your business better.

As we shared via email, we are beginning the process of moving all existing customers to a new price. Because you are a longtime Ekos customer, we are dedicated to offering options to help move you to our new pricing slowly, with substantial discounts over the next two years to make this transition easier for you.

Billing Options

This chart lays out each of your billing options. The options are designed to slowly increase your price over each payment in the renewal agreement. Choosing options with longer renewal lengths and less billing frequency will give you a bigger average discount, ranging from 15% to 35%.

Please use the list price from your email to calculate your discounted payments. If you’d like to see a customized breakdown of monthly, quarterly or annual contracts, download this spreadsheet and type in your list price.

Renewal LengthBilling FrequencyYear 1Year 2Average discount from list price across full term
# of paymentsAverage discount# of paymentsAverage discount
1 yearmonthly (default if no renewal signed)1215%15%
annual125%25%
2 yearmonthly for 15 months, then quarterly1240%610%25%
quarterly443%418%30%
annual145%125%35%

If you do not sign a renewal agreement with Ekos by your October billing date, you will continue to be billed monthly but will receive a lower discount than the other options. If you aren’t sure which billing option you would like, we recommend the two-year annual contract because it provides the best discount over the course of the contract term.

Feature Tiers (Essentials/Plus)

Based on the way you’re currently using Ekos, we matched you to your recommended tier, as outlined in the email you received from us. If you sign an agreement with your recommended tier, you will not lose any functionality that you currently have in Ekos — and you’ll gain access to Ekos Order Hub. If you would like to discuss different options, please choose “I want to talk to a Customer Success Manager” in the form at the bottom of this page.

Next Steps

Please fill out this form to make your selection for your renewal agreement, or choose to speak with a Customer Success Manager if you have more questions. We are here to help you decide which terms you would like on your renewal agreement.

Frequently Asked Questions

We are increasing our prices to better reflect the value that we bring to our customers. Over the past few years, we have made major improvements to our platform, increased our customer service and support functions, driven new innovations, and launched new capabilities like Ekos Order Hub and the Shopify integration. And we recently announced that Ekos Order Hub is a core part of our package for all Essentials, Plus, and Professionals customers.

We also heard from our customers that they’d prefer pricing based on their size. That’s why we’re switching to production volume-based pricing, to give scalable options for craft businesses of all sizes.

The price increase also allows us to reinvest in improving our product in a few key ways:

  • Strengthening the foundation of the software: The team is continuing to improve speed, usability, and the overall user experience with additional updates, including the upcoming launch of bulk inventory transfer functionality and a new workflow for inventory adjustments which saves users significant time on key tasks.
  • Connecting the craft supply chain: Ekos is rolling out new software integrations, partnerships, and product improvements across the supply chain to help businesses better manage the flow of raw materials and goods from production through multiple sales channels. Each new connection point will help businesses get greater visibility into their available inventory and sales channels so they can better plan resources and production schedules to meet demand.
  • Increasing data visibility and actionable insights: Ekos is linking the disparate parts of the supply chain together and helping businesses move beyond point solutions and spreadsheets to access valuable data and business intelligence. With a flow of information through a centralized business management platform, craft producers can have all of the data at their fingertips to propel their businesses forward.

No problem. Reach out to our Customer Success team at csm@goekos.com to set up a call and they can walk you through your options and answer any questions.

You will gain access to Ekos Order Hub in October 2022 when your new contract begins.

To learn how to use Ekos Order Hub, you can click here to sign up for an upcoming Ekos Academy Live training session.