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customer success & support

supporting you every step of the way_

With Ekos, you’ll always have a team in your corner. Our Implementation Specialists, Customer Success Managers, and Technical Support Specialists work day in and day out to ensure our customers feel empowered to do more. It’s in our values that when our customers win, we win too. That means we’re always seeking to understand your needs and how we can support you along the way.

customer success at Ekos_

real success stories_

customer success capabilities_

implementation

Onboarding is one of the most important steps to ensuring you’re adequately prepared to use Ekos in your business. And we want you to get started as quickly as possible. Each customer is assigned a dedicated Implementation Specialist to walk you through every step of the process — from inputting recipes to connecting your accounting system or training your team to use our software. Our Implementation Specialists make sure you feel prepared and excited for your journey.

customer success management

After you’ve completed your onboarding journey, you’ll be assigned a Customer Success Manager who will be your point person for all things Ekos going forward. CSMs are a great resource to support your business as you grow. They will take best practices from our community of 2,000 customers so you can get the most value out of Ekos. Whether you’re opening a new location, hiring new team members, changing POS systems, or looking to connect with other Ekos users, your CSM can share resources and help you along the way. Your success is our success.

technical support

We know Ekos is vital to running your business, so our Technical Support Specialists are here for you. If you have an issue or need advice, our team will quickly and accurately get you the information you need via phone or email. Our Technical Support Specialists are super problem solvers and love helping customers work through technical issues. Plus, the team has extensive experience. We have software masters, former brewers, and accounting pros, so no matter your question, we have someone to answer it.

take the next step_