Support that works for you
Email, phone support, Knowledge Base articles & live training webinars — something for everyone
customer success & support
supporting you every step of the way
With Ekos, you’ll always have a team in your corner. Our Implementation Specialists, Customer Success Managers, and Technical Support Specialists work day in and day out to ensure our customers feel empowered to do more. It’s in our values that when our customers win, we win too. That means we’re always seeking to understand your needs and how we can support you along the way.
customer success at Ekos
Personalized onboarding
A team of Implementation Specialists partner with your team to make onboarding a breeze
Dedicated service
Every customer has access to our team of Customer Success Managers so you get the most out of Ekos
Extensive experience
More than 25 team members to help your team throughout your Ekos journey
Email & phone support
Phone & email support is included for no extra charge in every Ekos package
Real relationships
Sharing best practices and helping you grow are the best parts of the job
real success stories
The platform is incredibly intuitive and their customer support is outstanding. They honestly listen and make real changes based on suggestions.
Featured on G2
Ryan Koga, Brewmaster, Karben4 Brewing
There is nothing to dislike about Ekos. Their customer support is super fast and they help you solve issues rapidly.
Featured on G2
Russell Pinto, CEO, Wild Ohio Brewing Company
9.1 out of 10 for “Quality of Support” on G2
4.3 out of 5 for “Customer Service” on Capterra
customer success capabilities
implementation
Onboarding is one of the most important steps to ensuring you’re adequately prepared to use Ekos in your business. And we want you to get started as quickly as possible. Each customer is assigned a dedicated Implementation Specialist to walk you through every step of the process — from inputting recipes to connecting your accounting system or training your team to use our software. Our Implementation Specialists make sure you feel prepared and excited for your journey.
customer success management
After you’ve completed your onboarding journey, you’ll have access to our team of Customer Success Managers who can help you with all things Ekos going forward. CSMs are a great resource to support your business as you grow. They will share best practices from our community of 2,000 customers so you can get the most value out of Ekos. Whether you’re opening a new location, hiring new team members, changing POS systems, or looking to connect with other Ekos users, CSMs can share resources and help you along the way. Your success is our success.
technical support
We know Ekos is vital to running your business, so our Technical Support Specialists are here for you. If you have an issue or need advice, our team will quickly and accurately get you the information you need via phone or email. Our Technical Support Specialists are super problem solvers and love helping customers work through technical issues. Plus, the team has extensive experience. We have software masters, former brewers, and accounting pros, so no matter your question, we have someone to answer it.
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